Information for Donors

FAQ for Ministry Partner Portal


We aim to provide a one-stop portal for the convenience of ministry partners. Besides access to giving, volunteering and event functions, you can also track previous activity on the portal and use it to update your contact details.

With such a portal, all your transactions will also sync automatically with our internal records. This allows us to learn more about your interests and how to minister to our partners accordingly.

In the long-run, this system allows cost savings so that we can channel our resources toward other strategic goals.
You can access the portal at https://mde.cru.org.sg or simply click the button below.

For donors with email addresses and given a gift to Cru or our staff from 2019 to date, an account has been created for your convenience. You will receive an automated email with access link.

If you do not have an account yet, you can easily create one in less than 1 minute! An account will also be created for you after your first transaction.
For donors with recurrent giving instructions (GIRO, internet banking), your giving arrangements remain intact. No action is required on your part.
Please proceed to create an account on the portal. We will update your email address on our records.
Yes, you can create an account with a different email. We will update your email address we have on record.
We are using a secure, PCI-compliant* payment gateway provided by DBS bank.

*Payment card industry (PCI) compliance is mandated by credit card companies to help ensure the security of credit card transactions in the payments industry. PCI standards for compliance are developed and managed by the PCI Security Standards Council. (Source: Investopedia)
You can refer to this PDF for step-by-step instructions on how to change your login password
With the introduction of this portal, there will be two new types of QR codes that you can use.
  1. PayNow QR code on the portal’s donation page and for event payments.

    A customised QR code is generated based on the donation designation/s and amount/s that you add to cart. Once payment is confirmed, the bank then returns a message to the portal to confirm that payment has been made for a specific transaction (similar to credit card payments).

  2. Staff and ministry unique QR codes.

    Each staff member and ministry will now have a unique QR code that they can use in their newsletters. Once scanned, the QR code will open the donation page on the portal with the designation prefilled. You can select the amount, payment method, type of donation and provide your personal details to proceed. So instead of having to search for the designation, the QR code helps you to prefill the designation.

    You can add more designations to the 'cart' but additional designations have to be manually searched/selected to add (cannot scan multiple QR codes to add to cart).
You can refer to this PDF for step-by-step instructions on how to use the portal. If you still have questions, please email us at opsteam@cru.org.sg
Click below to visit our brand new platform for giving.

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Our Commitment

Commitment to financial integrity

In line with our commitment toward integrity and biblical stewardship, our accounts go through stringent auditing each year in accordance to the nation’s laws.

Commitment to confidentiality

Cru Singapore values and honours the privacy of its financial partners by establishing an environment of trust and safety. Information about our ministry partners and prospective partners, including names and addresses, credit card information, beneficiaries, gift amounts and estate information, is kept strictly confidential by all authorised Cru Singapore personnel, unless permission is obtained in writing from the donor to release such information. Such information shall be recorded and retained only for the private, business use of the organisation.

Commitment to accountability

Cru Singapore views our ministry partners as a vital part of our team seeking to help fulfil the Great Commission. All givers automatically go on our direct mail ministries in which you will receive our regular publication and news. You may at any time, choose to opt out.

Charity Transparency Award

Charity Transparency Awards (CTA) is an initiative by Charity Council to recognise charities with good disclosure practices that the Charity Transparency Framework (CTF) recommends. We are humbled to be conferred this award consecutively in 2017 and 2018.

To God alone be the glory! Special thanks to our Board and staff members for their tireless service in upholding financial integrity. 

A registered charity

Cru Singapore is a division of Cru Asia Limited, a registered charity in Singapore. Our sister division is East Asia School of Theology (EAST)—a member of the Asia Graduate School of Theology Alliance (AGST Alliance) and International Leadership Consortium (ILC). 

FAQ

1. How are staff members of Cru Singapore supported?

Cru Singapore is a faith-based missions organisation. All staff members are fully responsible for raising their own finances to cover their salaries, benefits and ministry expenses. In addition, our staff also raise a team of prayer partners to come alongside them in ministry.

2. Who do you raise financial support from?

Our staff raise their financial support from fellow Christians and from the local church.

3. How does Cru Singapore determine the salary scale?

Our remuneration package is reviewed periodically to take the prevailing cost of living in Singapore into account. With effect from 2016, we have adopted some benchmarks set by National Council of Social Services as our guide.

4. Does all my giving go to the staff member I am supporting?

All contributions will go into the staff member’s support account. However, there is a 7% deduction from all donations to help cover administrative expenses.

5. What do you do when there is a surplus in a staff member’s support account?

For months with insufficient donations, surpluses help to provide for basic salaries. They also enable staff to reimburse for their ministry expenses.

6. What happens if the staff member does not raise enough support?

If a staff member’s account balance falls into negative, he/she will receive a partial salary for that month to prevent the deficit from snowballing.

If the deficit persists over a period of two months, he/ she will be taken out of ministry to allow him/her to focus on raising support.

7. Do you receive year-end bonus?

Staff members with sufficient balances in their support account will receive an Annual Wage Supplement (AWS) in December or January.

8. Do staff members have to raise support for ministry trips?

Yes, as the monthly support raised does not cover the cost of such ministry trips (including mission trips). Raising support for these trips also helps generate prayer support for the mission team.

9. What is the time frame of my commitment to support a staff member?

There is no stipulated time frame; our desire is that you will partner the staff for as long as God leads you to.

10. How do I support a Cru Singapore staff?

Through monthly or one-time gifts, you can support as many staff and/or ministries as you wish. The available modes of giving are:

  • Cheque
  • Internet banking
  • GIRO
  • Credit card
  • Bank draft, for donors residing overseas only

For further instructions, see how to give

11. Is my donation tax deductible?

Unfortunately, your donations will not be tax-deductible as Cru Singapore does not have IPC status.

12. How can I increase my GIRO giving to support a staff?

If your desired increase is within the limit you had previously set, you can simply write to us at accountsdept@cru.org.sg stating your name, Donor ID (if possible), the name/s of staff and the month for which the increase should take effect.

If your desired increase exceeds the limit you had previously set, you can increase your GIRO giving by filling up the GIRO forms (as above). Do take note that it takes 4-6 weeks for the bank to process your application.

13. How can I reduce my support through GIRO?

You can reduce your GIRO giving by writing to us at accountsdept@cru.org.sg stating your name, Donor ID (if possible), the name of staff and the month for which the decrease should take effect. Do take note that it takes 4-6 weeks for the bank to process your application.

14. How can I terminate my support through my GIRO?

You can do so by writing to us at accountsdept@cru.org.sg stating your name, Donor ID (if possible) and the month for which the GIRO termination should take place. Do take note that it takes about 2-4 weeks for the bank to terminate your GIRO arrangement.

15. How do I make changes to my financial giving?

If it is via GIRO please refer to point 12-14. If you are giving by other modes, you can simply indicate so on the investment slip or on the back of the cheque.

16. Can I request for another receipt when I lost the one you sent?

Yes, you can, but it will be a copy version. Contact our accounts department at accountsdept@cru.org.sg

17. What happens when I miss my monthly contribution?

You can send it together with your next contribution.

18. How do you maintain accountability toward ministry partners?

Cru Singapore views our ministry partners as a vital part of our team seeking to help fulfil the Great Commission. All givers automatically go on our direct mail ministries in which they receive our regular publication and news. You may at any time, choose to opt out.

19. Who can I contact if I have further questions?

You may contact the Finance department at +65 6589 9600 or email accountsdept@cru.org.sg

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