Hourly & Salaried Positions

CRM Analyst

Office of Development

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Hourly/Salaried Open Positions

For additional information
contact us at:


Human Resources
100 Lake Hart Drive, Dept. 2800
Orlando, FL 32832


Pay Level: $3,859/mo.


Provide CRM (Constituent Relationship Management) systems support and training for client base consisting of national ministry fund developers across Cru ministries, their leadership, and their support/administrative teams.


As an employee with Cru:

  • Actively and intentionally grow in his/her Christian faith
  • Maintain a positive witness for Christ
  • Express a dependence on the Holy Spirit
  • Share what God is teaching him or her
  • Consistently attend and participate in team/ministry devotional times.

For this position:

  • Lead CRM (Constituent Relationship Management) system training sessions for fund development personnel.
  • Determine information needs of national, regional and local Fund Development teams through discussion and interviewing.
  • Manage CRM system enhancements and ongoing maintenance, including defining business requirements and testing to ensure requirements are met.
  • Work with high level technical experts in design development, testing, and debugging new software or significant enhancements to existing software.
  • Support clients and provide solutions as needed to resolve customer complaints or program errors.
  • Respond to needs or suggestions for improvements to CRM systems. Help create solutions by using the best practices of managing CRM data and processes.
  • Develop/troubleshoot data process solutions for mass data imports, changes, or deletes, in order to meet ongoing needs of ministry development teams and maintain data hygiene. Work closely with Digital Products & Services (DPS), Donation Services (DSG), and Cru ministries.
  • Develop reporting/analytic tools for use by Fund Development staff across the ministry, including reports and metrics for ministry leadership.
  • Create fund development system user manuals, documentation, and training modules.


Knowledge of:

  • Siebel Business Intelligence, Adobe Marketing Cloud, and reporting tools such as Access database, Siebel CRM (particularly marketing module), DSS Web Site, Crystal Reports, and Goldmine
  • Database concepts, use of Access database, and existing file structures of Cru systems
  • Web and application programming logic and skills including SQL and HTML
  • Google Apps and Microsoft Office products (especially spreadsheets)
  • Cru organizational structure and current Cru systems
  • Standard office products (Excel in particular)
  • Interaction between development systems (including data flow)

Ability to:

  • Utilize effectively Siebel Business Intelligence, Adobe Marketing Cloud, and reporting tools such as Access database, Siebel CRM (particularly marketing module), DSS Web Site, Crystal Reports, and Goldmine
  • Demonstrate a high level of proficiency when using Google Apps and Microsoft Office products (especially spreadsheets)
  • Demonstrate high level critical thinking skills
  • Act independently under general direction
  • Train development professionals on tools, features, and functions available
  • Balance projects simultaneously and meet deadlines
  • Write and speak clearly and persuasively and interact effectively with all levels of development staff and management
  • Work with technical experts across the ministry to solve complex problems
  • Travel as needed


  • Bachelor's degree (in information systems, data analysis, or related field)
  • Plus 3 years of experience in related field
  • Equivalent combination of education and experience may be considered.

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