Hourly & Salaried Positions

eGift Partner Care Representative

Donation Services Group

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Hourly/Salaried Open Positions

For additional information
contact us at:

resumes@cru.org

Cru
Human Resources
100 Lake Hart Drive, Dept. 2800
Orlando, FL 32832

Pay Level: Unit 2 Level 6 $12.86 min/hr            

SUMMARY:

Maintain the electronic donations processing system, including donation entry and transaction authorization.  Provide customer service for EFT and credit card giving partners and staff/ministries receiving eGift donations.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.

  • Utilize Cisco Phone Agent to answer, transfer, or return a high volume of phone calls.
  • Maintain and initiate recurring EFT and credit card donations (eGifts) in Siebel by processing requests for changes, updates, or stopping automatic donations.
  • Respond to a high volume of questions related to eGift contributions, handling one time gifts, changes to recurring gifts, and assistance for users of give.cru.org.  
  • Provide customer service and research through email, including answering messages sent to egift@cru.org inbox.
  • Contact donors and staff via telephone, email, or letter regarding questions and problems with eGift donations; notify donors when staff leaves the ministry and when there are problems with their gift.
  • Maintain statistical data volume report of daily activity including incoming/outgoing calls, mail, emails, services requests, and error reporting

EDUCATION and/or EXPERIENCE:

AA degree plus two years of work experience administrative or financial positions.  Intermediate to advanced knowledge of computer systems.

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