faqs
You have lots of questions and we have lots of answers.
virtual event
Is my $29 refundable or transferable?
We are sorry you can no longer come. Unfortunately, payments are not refundable or transferable.
I can only come for part of the time. May I pay for just the part I come to?
We are unable to offer a pro-rated conference fee if you can’t make the entire conference. Sorry.
How do I find out if my friends are registered?
The best way to figure this out is to ask them. 🙂 Reach out and have a conversation.
What do I get with my $29 payment?
Who do I contact if I have questions?
Are there promo materials that I can use?
Check out the promo tab on our website!You’ll find lots of social media resources to help you get the word out and invite others.
I have a friend or family member who isn’t involved in Cru but wants to attend - is that ok?
Absolutely! Ask them to register and join you to watch together. Experiencing this in community is a great thing and we highly encourage you to watch with family and friends.
When will my swag arrive?
If you register…
- prior to January 5 your package will be shipped on January 15.
- prior January 20, your package will be shipped on January 31, 2022.
- after January 20, your package will be shipped on February 15, 2022.
I raised money for a Summer Mission Trip with Cru that did not happen in 2020. Can I use some of that money for Winter Conference?
Yes, you can. You will need to fill out this form to make that happen. The third question from the bottom asks for the Event Contact Email. You will need to list cefinance@cru.org as the event email contact on the form.
I made a mistake on the address where I had my swag sent. What should I do?
Email us at winterconference@cru.org immediately. We will do our best to help you out.
on location
What is Winter Conference doing to mitigate the spread of COVID-19?
After much deliberation, we have decided to require masks at all our in person Winter Conference events. We understand that for some, requiring masks can be frustrating, while not requiring can cause anxiety for others. While we recognize that people feel strongly about both options, we believe that requiring masks best allows us to live out our values of love of neighbor while still being able to gather together to connect with Jesus.
What will the conference do if someone tests positive for COVID-19 or develops symptoms at the event?
In light of our present realities, I am uncomfortable attending the conference. What is the conference’s refund policy?
Is my Winter Conference fee refundable or transferable?
A minimum $50 deposit is required to complete your registration and activate any promotional discounts. Full refunds may be requested through December 3rd. After December 3rd, all $50 deposits become non-refundable and non-transferable. In the unlikely event that we are not able to host the event, full refunds will be issued.
I can only come for part of the time. May I pay for just the part I come to?
Who do I contact if I have questions?
Are there promo materials that I can use?
Check out the promo tab on our website!You’ll find lots of social media resources to help you get the word out and invite others.