Donor Research Communication Specialist

Donation Services Group

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Hourly/Salaried Staff Application (PDF)

Mail or email your completed application and resume to:

Cru
Human Resources
100 Lake Hart Drive, Dept. 2800
Orlando, FL 32832

resumes@cru.org

Pay level Unit 2, Level 6: $12.86/hour min.

SUMMARY:

  • Utilize Siebel Customer Relationship Management system, to coordinate and prioritize all processes and information for donor correspondence.
  • Review, edit and give feedback to analysts on all donor correspondence and edit for accuracy, professionalism and appropriateness of letter.
  • Prioritize actions and ensure the processing of all correspondence.
  • Handle all research written communication submitted by analysts on a daily basis.
  • Assist research analysts in determination of verbiage appropriate for each communication item and return to analysts for final corrections while giving input to complete correspondence.
  • Communications includes returning items to donors and/or staff for corrections.
  • Create and send Memorials, All system generated communications such as Source donors letters, terminated staff notification to donors.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Process all time sensitive correspondence using Seibel CRM and a variety of office equipment.
  • Run programs that pull necessary information and merge to letter files for editing and printing.
  • Process and assemble letters, memos, reports, lists, forms or other data from creation, either from complete provided information or rough draft.
  • Keep reports of all mailings. 
  • Represent Cru as mediator for staff members and communicate support needs to churches requesting information.
  • Determine appropriate correspondence and recipient of memorial donation acknowledgements and family notification.
  • Review and edit each analyst’s correspondence and research letters for clarity of words and appropriateness    

EDUCATION and/or EXPERIENCE:

AA degree plus a minimum of 2 years’ experience in an administrative office with emphasis on secretarial skills and composition or equivalent work experience.