Desktop Services Technician
Cru Technology
Pay Level: Negotiable
SUMMARY:
Installs, modifies, and makes repairs to personal computer hardware and software systems.
ESSENTIAL FUNCTIONS:
- Repairs, replaces, installs or assists in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
- Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
- Enters commands and observes system functions to verify correct system operation.
- Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
- Provides basic instruction to users in use of hardware and software.
- Provides updates, status, and completion information to manager and area computer technicians, via voice mail, e-mail, or in-person communication.
- Replaces defective or inadequate network related software packages.
- Meets with users to determine needs, researches needed equipment or upgrades and places orders for equipment.
- Adds, deletes and changes user access groups ensuring users have needed and appropriate access.
- Answers user computer problems over phone including software, hardware and network problems.
- Contacts outside vendors for technical support with problems as necessary.
- Logs software and hardware requests for reporting and billing purposes.
- Maintains current knowledge of new hardware, software, diagnostic tools, network and other computer related information.
OTHER RESPONSIBILITIES:
- Train Lake Hart technicians.
- Supervise student interns during summer project.
- Perform other work-related job duties as assigned.
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE OF:
- Basic electronics and wiring
- Principles of computer technology
- Technical aspects and advances in computer technology.
- Basic principles and techniques of network administration
- Operating systems
- Modern office practices, procedures, and equipment.
- Oral and written communication skills
- Interpersonal skills using tact, patience, and courtesy
- Computer hardware, software, network components, and computer peripheral equipment
- Computer troubleshooting and problem solving skills
ABILITY TO:
- Provide technical assistance to users.
- Apply principles and techniques of computer technology to specific user needs and problems.
- Perform basic network administration duties.
- Maintain current knowledge of technological advances in the field.
- Communicate effectively both orally and in writing.
- Work cooperatively with others.
- Meet time schedules and deadlines and plan and organize work.
- Work confidentially with discretion.
- Serve customers enthusiastically.
EDUCATION AND/OR EXPERIENCE:
Associate's degree (A. A.) or equivalent from two-year college or technical school and over three years related experience and/or training; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS:
A+ or MCP (MCTP)
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