Desktop Services Technician
Pay Level: Negotiable
Installs, modifies, and makes repairs to personal computer hardware and software systems.
- Repairs, replaces, installs or assists in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
- Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
- Enters commands and observes system functions to verify correct system operation.
- Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
- Provides basic instruction to users in use of hardware and software.
- Provides updates, status, and completion information to manager and area computer technicians, via voice mail, e-mail, or in-person communication.
- Replaces defective or inadequate network related software packages.
- Meets with users to determine needs, researches needed equipment or upgrades and places orders for equipment.
- Adds, deletes and changes user access groups ensuring users have needed and appropriate access.
- Answers user computer problems over phone including software, hardware and network problems.
- Contacts outside vendors for technical support with problems as necessary.
- Logs software and hardware requests for reporting and billing purposes.
- Maintains current knowledge of new hardware, software, diagnostic tools, network and other computer related information.
- Train Lake Hart technicians.
- Supervise student interns during summer project.
- Perform other work-related job duties as assigned.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Basic electronics and wiring
- Principles of computer technology
- Technical aspects and advances in computer technology.
- Basic principles and techniques of network administration
- Operating systems
- Modern office practices, procedures, and equipment.
- Oral and written communication skills
- Interpersonal skills using tact, patience, and courtesy
- Computer hardware, software, network components, and computer peripheral equipment
- Computer troubleshooting and problem solving skills
- Provide technical assistance to users.
- Apply principles and techniques of computer technology to specific user needs and problems.
- Perform basic network administration duties.
- Maintain current knowledge of technological advances in the field.
- Communicate effectively both orally and in writing.
- Work cooperatively with others.
- Meet time schedules and deadlines and plan and organize work.
- Work confidentially with discretion.
- Serve customers enthusiastically.
EDUCATION AND/OR EXPERIENCE:
Associate's degree (A. A.) or equivalent from two-year college or technical school and over three years related experience and/or training; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS:
A+ or MCP (MCTP)