Customer Services Representative

Donation Services Group

Pay Level: Unit 2 Level 6, Starting Min $12.28/hr.

SUMMARY:
Provide information and administrative support to fulfill customer needs in the Donation Services areas of Donations, EFT, Stock and Non-Cash Gifts, Credit Card Contributions, and Donor Research, by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Answer CISCO phone lines and respond to and direct a high volume of donation related telephone calls.
  • Communicate via telephone, e-mail and in person with donors, staff and administrative personnel concerning donation related inquiries, utilizing computer information or contacting the correct sources to get the information need.
  • Produce computer-generated reports, donation statements and receipts regularly and upon request.
  • Update and maintain computer database information using PeopleSoft; set up ministry reports; assign and set up designation accounts and student numbers for project scholarships.
  • Learn multiple computer programs and produce production reports.

EDUCATION AND/OR EXPERIENCE:
High school diploma plus at least two years related experience; or equivalent combination of education and experience.